Permanent
General Manager - Operations
Durban, KwaZulu-Natal
unknown
About this role
Employer: Bidvest Prestige
ROLE PURPOSE
To Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance With Service Level Agreements (SLAs)
MAIN OUTPUTS
* Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs
* Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives
* Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review
* Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff
* Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities
* Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices
* Maintain quality service through establishing & enforcing organization standards
* Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
* Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives
* Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
* Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure
* Responsible for capacity building of subordinate Managers
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
* NQF Level 7: Degree or Advanced Diploma
* Matric (Senior Certificate)
* Valid SA Drivers’ License
* 5 Years Relevant managerial Experience in the Services Industry, Cleaning & Hygiene
* Operations, CRM & Financial Management, People Management
* MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), D365
* Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems
FUNDAMENTAL COMPETENCIES
* Initiative/Proactivity
* Deadline Driven & Highly Motivated
* Stress Tolerant
* Excellent Written Communication
* Capacity Building
* Coaching
* Customer Focus & Quality Management
* Negotiation Skills
* Analytical Skills & Process Improvement
* Financial Planning and Strategy
* Teamwork & Partnering
* Relationship Building
* Interactive Reasoning, Strategic Thinking & Strategic Planning
* Excellent Oral Communication