Employer: ATM.SA Ready for take-off? Are you energetic, customer-focused, and passionate about travel? Join our European airline client as a Customer Service Agent and become a travel troubleshooter for passengers across the globe! What you’ll do: As the voice and ears of our airline client, you will: ·        Assist passengers via phone with bookings, flights, luggage, upgrades, loyalty programs, and special requests. ·        Provide fast, accurate solutions and go the extra mile to exceed passenger expectations. ·        Continuously develop your skills through cross-training in multiple departments and products. Your onboarding: ·        Paid 8-week training at our Cape Town office (14 Long Street). ·        Learn everything about the airline’s reservation and CRM systems. ·        Full-time availability required during training (40 hours/week). ·        Post-training support from colleagues and ongoing development opportunities. ·        Hybrid work schedule (in-office and work-from-home) to be confirmed after onboarding.