Permanent
Administrator: Service Advisor (Non-Technical)
Unknown, Western Cape
unknown
About this role
Employer: Motus Corporation
Overview:
Nissan Parow currently has a vacancy for an Administrator: Service Advisor (Non-Technical).
This role is ideal for a highly organized and customer-focused individual who can maintain high service standards while effectively coordinating activities within a busy service department.
Key Responsibilities:
* Coordinate workflow between Service Advisors, Foreman, Technicians, and customers
* Provide regular updates to customers regarding service bookings and progress
* Communicate effectively with all service department staff
* Ensure vehicle security (vehicles locked, keys secured in key safe)
* Ensure vehicles are prepared and parked correctly each morning
* Ensure all job cards are completed and signed off by Technicians
* Assist with quotations and provide support to Technicians
* Support the Service Controller, Foreman, Service Manager, and Reception
* Follow up on parts ordered for the workshop
* Book in vehicles and manage service schedules
* Ensure vehicles are test driven where required before customer collection
* Record and report any comebacks
* Monitor work in progress and outstanding payments daily
* Ensure parts are ordered according to procedures
* Maintain a clean and safe working environment
* Promote and adhere to all safety standards
* Upsell accessories and additional work where applicable
* Prepare and follow up on quotations
Minimum Requirements:
* Grade 12 (Matric)
* Minimum of 3 years’ experience as a Service Advisor
* Valid Service Advisor certification (Toyota or similar)
* Computer literacy (MS Office and dealership systems)
* Clear criminal record
Skills & Competencies:
* Excellent communication and customer service skills
* Strong organizational and administrative abilities
* Ability to multitask in a fast-paced environment
* Attention to detail
* Ability to work well within a team
Advantageous:
* Experience within the motor industry or dealership environment