Automotive - Automotive Technician Gauteng FULL TIME Job Summary Key Responsibilities: Workshop Operations * Oversee the daily running of the workshop and coordinate technician activities. * Allocate jobs to technicians according to priority, deadlines, and skill level. * Monitor all devices and jobs in the workshop, ensuring clear visibility of job status, next actions, and outstanding dependencies. * Ensure repairs, setups, diagnostics, and client-related technical work are progressing efficiently and within acceptable turnaround times. * Follow up on stalled or delayed jobs and proactively address workflow bottlenecks. * Maintain workshop standards in relation to organisation, cleanliness, stock awareness, and proper device handling. * Ensure workshop-related documentation, notes, and status updates are captured accurately and timeously. Technical Support and Escalation * Act as a senior escalation point for desktop, laptop, printer, networking, Microsoft 365, and general business IT support issues. * Perform hands-on diagnostics, configuration, troubleshooting, repair, and setup of end-user devices and related equipment. * Provide support across client environments including Microsoft 365, shared infrastructure, networking, printers, backups, and basic server-related matters. * Assist with onsite and remote troubleshooting where required. * Identify recurring technical issues and recommend practical improvements to reduce repeat faults, wasted time, and service inefficiencies. Team Coordination and Oversight * Provide daily direction and structure to junior or semi-skilled technicians. * Help ensure technicians are working productively, following process, and taking ownership of assigned work. * Reduce the need for constant management intervention in daily workshop coordination. * Guide technicians on troubleshooting methodology, documentation standards, prioritisation, and job ownership. * Escalate recurring performance issues, workflow constraints, and technical risks to management when required. Client Service and Communication * Communicate professionally with clients regarding job status, delays, findings, and technical recommendations. * Ensure clients receive timely feedback and realistic expectations. * Support improved service delivery through stronger responsiveness, follow-through, and accountability. * Escalate urgent client-impacting matters appropriately and without delay. Administration and Process Support * Ensure tickets, workshop jobs, notes, and technical actions are properly updated and recorded. * Assist in enforcing workflow discipline, prioritisation, and process adherence within the department. * Support asset tracking, warranty follow-ups, supplier coordination, and job tracking where required. * Contribute to the improvement and refinement of internal workshop and support procedures. Requirements: * 3 to 5 years’ experience in IT support, desktop support, workshop support, or MSP support. * Strong practical experience with Windows desktops, laptops, peripherals, printers, and general office IT troubleshooting. * Working knowledge of Microsoft 365 administration, including user support, mail troubleshooting, and basic tenant administration. * Good understanding of networking fundamentals, including routers, switches, Wi-Fi, TCP/IP, DHCP, DNS, and internet connectivity troubleshooting. * Exposure to basic server support, backup systems, and shared business infrastructure. * Valid driver’s licence and own reliable vehicle. * Good written and verbal communication skills. Afrikaans and English being essential. * Ability to work under pressure and manage multiple priorities. Advantageous Experience: * Previous experience in an MSP environment. * Experience supervising, coordinating, or mentoring other technicians. * Exposure to Windows Server administration. * Exposure to Microsoft Entra ID, Azure AD, SharePoint, or related Microsoft cloud platforms. * Experience with backup systems, antivirus platforms or endpoint management tools. * Basic project coordination, rollout, or deployment experience. * Experience dealing directly with business clients in an IT support environment. Staff Focus Recruiter