Permanent
Technical Sales Support & Estimator
Unknown, Gauteng
unknown
About this role
Employer: Chainlink Recruitment
We are seeking a Technical Sales Support & Estimator with the following skills and qualifications:
BASIC FUNCTION :
- Technical Sales Support & Customer Guidance
- RTD, Service Bulletin & Modification Analysis
- Technical Quoting & Estimating
- Workshop Coordination & Floor Presence
- Reporting, Root Cause Analysis & Continuous Improvement
- Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation
- Technical Support, Product Configuration & Training
DUTIES AND RESPONSIBILITIES:
- Technical Sales Support & Customer Guidance:
* Provide technical guidance to the Sales team and internal stakeholders.
* Respond to technical queries and identify repair or rebuild solutions.
* Support sales reps with component knowledge and application advice.
* Provide customers with clear explanations and operational guidance.
- RTDs, Service Bulletins & Technical Advisories Analysis:
* Review SBs, RTDs, and MOCs for commercial, stock, and operational impact.
* Communicate relevant insights to Sales, Inventory, Product Support, and Technical Publications.
* Manage close-out activities, including obsolete parts, new parts roll-out, and process updates.
* Capture insights for reporting, coordination, and continuous improvement.
- Technical Quoting, Estimating & Cost Accuracy:
* Prepare quotations and estimates for all technical repair scopes.
* Generate LCC and labour cost estimates for LCS agreements.
* Validate accuracy, consistency, and compliance with pricing strategy.
* Issue quotes, coordinate approvals, and maintain structured records.
* Analyse BOMs, review technical accuracy, and perform LCC variance analysis.
* Identify abnormal costs and improvement opportunities.
- Workshop Coordination & Floor Presence:
* Track repair/rebuild job status and ETAs.
* Collaborate with Workshop Foreman to resolve bottlenecks.
* Investigate delays, implement solutions, and escalate when required.
* Assist with technical queries and customer communications.
* Engage with workshop activities to strengthen technical knowledge.
- Reporting, Root Cause Analysis & Continuous Improvement:
* Conduct RCA using workshop data, failure reports, and strip/quote findings.
* Report on repair performance vs KPIs, SB adoption, and commercial impact.
* Identify recurring causes of delays, rework, or quality issues.
* Share actionable insights internally and with customers.
* Contribute to process improvement initiatives.
- Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation:
* Analyse upcoming jobs and repair cycles to forecast spares.
* Support proactive procurement planning.
* Standardise repair kits, BOMs, and templates with Workshop and Product Support.
* Track rotable cycles, availability, and replenishment priorities.
* Forecast requirements to improve turnaround time and utilisation.
- Technical Support, Product Configuration & Training:
* Capture and maintain drifter/component configuration changes.
* Prepare internal/customer-facing presentations for upgrades, retrofits, and field campaigns.
* Develop sales product-specific training materials.
* Assist with LCS/underground job card scoping.
* Provide technical guidance to customers on configuration and upgrades.