Employer: Chainlink Recruitment We are seeking a Technical Sales Support & Estimator with the following skills and qualifications: BASIC FUNCTION : - Technical Sales Support & Customer Guidance - RTD, Service Bulletin & Modification Analysis - Technical Quoting & Estimating - Workshop Coordination & Floor Presence - Reporting, Root Cause Analysis & Continuous Improvement - Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation - Technical Support, Product Configuration & Training DUTIES AND RESPONSIBILITIES: - Technical Sales Support & Customer Guidance: * Provide technical guidance to the Sales team and internal stakeholders. * Respond to technical queries and identify repair or rebuild solutions. * Support sales reps with component knowledge and application advice. * Provide customers with clear explanations and operational guidance. - RTDs, Service Bulletins & Technical Advisories Analysis: * Review SBs, RTDs, and MOCs for commercial, stock, and operational impact. * Communicate relevant insights to Sales, Inventory, Product Support, and Technical Publications. * Manage close-out activities, including obsolete parts, new parts roll-out, and process updates. * Capture insights for reporting, coordination, and continuous improvement. - Technical Quoting, Estimating & Cost Accuracy: * Prepare quotations and estimates for all technical repair scopes. * Generate LCC and labour cost estimates for LCS agreements. * Validate accuracy, consistency, and compliance with pricing strategy. * Issue quotes, coordinate approvals, and maintain structured records. * Analyse BOMs, review technical accuracy, and perform LCC variance analysis. * Identify abnormal costs and improvement opportunities. - Workshop Coordination & Floor Presence: * Track repair/rebuild job status and ETAs. * Collaborate with Workshop Foreman to resolve bottlenecks. * Investigate delays, implement solutions, and escalate when required. * Assist with technical queries and customer communications. * Engage with workshop activities to strengthen technical knowledge. - Reporting, Root Cause Analysis & Continuous Improvement: * Conduct RCA using workshop data, failure reports, and strip/quote findings. * Report on repair performance vs KPIs, SB adoption, and commercial impact. * Identify recurring causes of delays, rework, or quality issues. * Share actionable insights internally and with customers. * Contribute to process improvement initiatives. - Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation: * Analyse upcoming jobs and repair cycles to forecast spares. * Support proactive procurement planning. * Standardise repair kits, BOMs, and templates with Workshop and Product Support. * Track rotable cycles, availability, and replenishment priorities. * Forecast requirements to improve turnaround time and utilisation. - Technical Support, Product Configuration & Training: * Capture and maintain drifter/component configuration changes. * Prepare internal/customer-facing presentations for upgrades, retrofits, and field campaigns. * Develop sales product-specific training materials. * Assist with LCS/underground job card scoping. * Provide technical guidance to customers on configuration and upgrades.