Permanent
Cluster Central Reservations Manager
Stellenbosch, Western Cape
unknown
About this role
Employer: Helderberg Personnel cc
CLUSTER CENTRAL RESERVATIONS MANAGER Stellenbosch (Hybrid Role): An established hospitality operator running upmarket guest accommodation is seeking a CCRM (Cluster Central Reservations Manager) to manage the reservations function across 5 establishments. The role is based in Stellenbosch, with a hybrid structure between a home office and satellite office.
Purpose of the Role: Managing the full reservations function, ensuring accurate bookings, excellent guest communication, and optimal occupancy across all properties.
Key Responsibilities Include but Are Not Limited To:
* Managing reservations across multiple guest house properties
* Handling all booking enquiries via phone, email, and online platforms
* Maintaining accurate booking records and updating systems
* Coordinating with property teams regarding guest arrivals and requirements
* Assisting with rate management and occupancy optimisation
* Handling after-hours queries and urgent booking matters when required
Criteria:
* 3-5 years’ experience in reservations or accommodation operations
* Proven reservations management experience within the hospitality sector
* Strong understanding of booking systems and processes
* Ability to work independently with minimal supervision
* Fully bilingual
* High level of computer literacy
* Strong attention to detail and organisational skills
* Must reside in or near Stellenbosch
* Hybrid working environment (Stellenbosch-based satellite office & head office)
* Own vehicle when travelling locally based on area
Remuneration and Hours of Work:
* Market-related salary
* Hybrid working environment (home office and Stellenbosch-based satellite office)
* Availability required after hours for reservation-related queries