Employer: Helderberg Personnel cc CLUSTER CENTRAL RESERVATIONS MANAGER Stellenbosch (Hybrid Role):  An established hospitality operator running upmarket guest accommodation is seeking a CCRM (Cluster Central Reservations Manager) to manage the reservations function across 5 establishments. The role is based in Stellenbosch, with a hybrid structure between a home office and satellite office. Purpose of the Role: Managing the full reservations function, ensuring accurate bookings, excellent guest communication, and optimal occupancy across all properties.   Key Responsibilities Include but Are Not Limited To: * Managing reservations across multiple guest house properties * Handling all booking enquiries via phone, email, and online platforms * Maintaining accurate booking records and updating systems * Coordinating with property teams regarding guest arrivals and requirements * Assisting with rate management and occupancy optimisation * Handling after-hours queries and urgent booking matters when required Criteria: * 3-5 years’ experience in reservations or accommodation operations * Proven reservations management experience within the hospitality sector * Strong understanding of booking systems and processes * Ability to work independently with minimal supervision * Fully bilingual * High level of computer literacy * Strong attention to detail and organisational skills * Must reside in or near Stellenbosch * Hybrid working environment (Stellenbosch-based satellite office & head office) * Own vehicle when travelling locally based on area Remuneration and Hours of Work: * Market-related salary * Hybrid working environment (home office and Stellenbosch-based satellite office) * Availability required after hours for reservation-related queries