Employer: Dis-Chem Pharmacies Limited Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their store in Clearwater Mall. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system. Minimum Requirements Essential: * Grade 12 / Matric * Proof of Vaccination Certificate * Minimum of 1 years’ experience in a relevant retail environment * Computer literate – MS Office and Internet browser administration Job Specification * Promote the ultimate superior customer relations experience for all Click & Collect users. * Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased. * Stay up to date with all e-mail and system queries and act accordingly. * Keep accurate records of all Click and Collect orders received, picked, packed and released to customer. * Identify opportunities to reduce customer wait times upon picking at stores. * Report any system issues as soon as it appears to enhance customer experiences. * Correctly pick and pack parcels to avoid customer discrepancies. * Resolve any customer queries in the fastest and most appropriate way possible. * Inform management of any unresolved customer matters. * Maintain regular communication with management and up to date feedback regarding online operations. * Implement all new operations as required by management. Competencies Essential: * Understand best practices related to Click and Collect in-store operations * Customer Service driven and focus on quality * Exceptional communication and active listening skills * Customer service skills * Attention to detail * Deadline driven * Problem solving skills * Patient, honest and trustworthy * Time management and accountability Advantageous: * Understand basic of Online shopping (e-Commerce) in South Africa * Bilingual Special conditions of employment: * Willing and able to work retail hours * Reliable transport * Fully Vaccinated (proof of vaccination certificate) * South African citizen * Clear credit and criminal records Remuneration and benefits: * Market related salary * Medical aid * Provident fund * Staff account PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY. IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE MAY NOT POP UP, AND YOUR APPLICATION WILL NOT BE COMPLETE. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.