Employer: Service Solutions Staffing E Commerce Coordinator  ( on -Line Division) – FashionSandtonOur client, a luxury African Fashion Brand is seeking to employ an E Commerce The E- Commerce Coordinator is responsible for the day-to-day operations and management of the online store, ensuring a seamless and luxurious digital experience for customers. This role involves managing product listings, coordinating online marketing efforts, and supporting order fulfilment process, Key Responsibilities Website Management & Merchandising: * Upload and update all product listings with accurate descriptions, images, pricing, and specifications, ensuring all content is brand-aligned and optimized for SEO. * Conduct regular site checks to ensure functionality, correct pricing, and optimal visual presentation of all products. * Manage new collection and product launches on the e-commerce platform, ensuring alignment with physical store launces and marketing campaigns.   Order & Inventory Management: * Process customer orders accurately and efficiently through the order management system * Collaborate with the warehouse/logistics team to ensure timely order fulfilment and shipment, monitoring inventory levels to prevent stock-outs. * Manage the returns and exchange process, coordinating with customer service to ensure smooth experience.   Digital Marketing & Content Coordination * Coordinate website content with email, social media, and paid media messaging to ensure a consistent brand experience. * Assist in planning, designing, and distributing customer newsletters and email campaigns. * Use data and customer insights to monitor product performance and suggest improvements to the online experience.   Customer Service Support   * Liaise with customer service team to resolve order discrepancies and address inquiries related to order status. * Focus on cultivating positive customer relationships and enhancing the overall online shopping journey. Sales * Meet & Exceed company’s e-commerce retail revenue targets whilst managing cost structure.   Qualifications & Skills * Bachelor’s degree in related field * Proven experience in e-commerce coordination, online retail, or content management, ideally within the fashion or luxury goods sector * Strong attention to detail and accuracy, with excellent organizational and time-management skills * Proficiency in e-commerce platforms (e.g. Shopify, Salesforce Commerce Cloud) and Ms Office Suite, especially Excel * Strong written and verbal communication skills * A proactive problem-solving aptitude and the ability to work both independently and as part of a collaborative team. * A passion for African Fashion , retail, and brand development   Please email cv to marlene@servicesolutions.co.za