Employer: West Coast Personnel Job Summary:We are seeking a professional and well-presented Receptionist / Workshop Coordinator to join our fast-paced fire protection company. The successful candidate will manage front-desk operations while coordinating workshop intake and collections efficiently. Key Responsibilities: + Manage front desk operations and handle incoming calls and client queries + Coordinate workshop bookings, job intake, and collections + Maintain accurate records of equipment received and dispatched + Liaise with technicians and clients regarding job progress + Draft and send professional emails and correspondence + Perform general administrative duties and filing + Deliver excellent customer service at all times + Book out jobs on Delivery notes Minimum Requirements: + Strong computer literacy + Proficiency in Microsoft Office (Word, Excel, Outlook) + Ability to draft clear and professional emails + Excellent time management and organisational skills + Well-spoken with strong communication abilities + Professional appearance (neat and tidy) + Good manners and a customer-focused attitude + Ability to work in a fast-paced environment + Ability to handle pressure and multitask effectively Preferred Attributes: + Previous experience in a receptionist or administrative role + Experience coordinating a workshop or service environment + High level of maturity and accountability