Employer: Bidvest Facilities Management ROLE PURPOSE To be the Bidvest FM assigned contact to a portfolio, to effectively organize and manage the Portfolio under his/her jurisdiction and implement Bidvest portfolio and operational strategy.  To provide managerial and supervisory direction with regards to service delivery in order to ensure maximum customer satisfaction. MAIN OUTPUTS * Monitor and ensure portfolio on time service delivery as per SLA's or as agreed with Customer * Pro-actively interact and engage with the client to understand areas of improvement and ensure that turn-around times are shortened to the satisfaction of the client * Develop effective, customer focused and proactive relationships at all levels in the customer chain * Manage allocated portfolio with regards to growth, retention, profitability and any other business relevant factors, thus ensuring portfolio performance targets are achieved in line with the Bidvest FM business strategy. * Identify and drive opportunities to improve and enhance Bidvest FM service offerings * Leading, facilitating, developing and implementing relevant portfolio process improvements in order to achieve SLA targets * Ensure Health & Safety is a primary function and all mechanisms, processes and procedures are in place, monitored and adhered to at all times * Manage technical staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback * Management of the portfolio budget, ensuring that proper utilization of allocated budget and being able to provide valid variance explanation on P&L’s.  Ensure compliance with policies and procedures related to financial management, controls and expenditure authorization levels. * Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards * Monitor the productivity of all Human Capital allocated to the portfolio and ensure that all human capital operate to capacity.  Effectively deal with non-performance and destructive behavior which might jeopardize Bidvest FM standing with Telkom. * Ensuring through Supply Chain that the portfolio has competent and diligent service providers to utilize in cases of emergencies and that such service providers are compliant with Bidvest FM BBBEE strategy. * Coaching, mentoring and counseling of staff not performing to the required standards and ensuring that employees improve on performance gaps highlighted during informal sessions and performance appraisals. QUALIFICATIONS AND SKILLS The Applicant must meet the following requirements: * National N Diploma, S Diploma or Degree in Property/Commercial/Facility Management or Engineering Studies * Registered Engineer/Technologist or Properties/Facilities Management Practitioner * Matric/Grade 12 * Valid SA Drivers License * Must have 8 years’ experience in the building maintenance, engineering (building) or property (facilities management) environment. * Must have 3 year’s managerial experience. * Engineering maintenance, CRM & Property Management * MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge * OHS Act, ISO 9001 Quality Management & Risk Management Systems FUNDAMENTAL COMPETENCIES * Initiative/Proactivity * Deadline Driven & Highly Motivated * Stress Tolerant * Excellent Written Communication * Basic Supervisory Skills * Subordinates Capacity Building * Customer Focus * Negotiation Skills * Analytical Skills * Planning/Scheduling/Objective Setting * Teamwork & Partnering * Relationship Building * Interactive Reasoning * Excellent Oral Communication