Employer: GALXBOY GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style. MAIN PURPOSE OF THE JOB Duties and responsibilities include training staff, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment and assisting customers. As well as promptly address and resolve customer complaints and any staff issues. KEY AREAS OF RESPONSIBILITY Customer Service Leadership * Lead the sales team through example and ensuring meeting of personal and company sales targets - UPT, ATV and Turnover * Performs and supports the team in delivering excellent customer service * Floor presence, floor supervision, allocating team members as per zoning guide and supervising floor operations Visual Merchandising * Implementing merchandising as per guidelines and submitting VM pictures on a weekly * Conducting regular VM walks throughout the day, ensuring product is tagged, hanging correctly, steamed, priced and replenished sufficiently for trade * Continuous self and team training and assessment of visual merchandising of the store Inventory Control * Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system * Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously * Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports * Actively implement, practice and supervise risk control measures to help alleviate losses to the company Supervising Daily Operations * Manage time and attendance, Follow and implement opening and closing procedures accordingly * Maintain all daily requirements, POS operation, Cash up, cash drop, time and attendance and general housekeeping * Process refunds and exchanges according to company policy, escalate and inform OPS where necessary SKILLS AND PERSONAL ATTRIBUTES * Matric certificate compulsory * Bachelor’s degree ideal * 1 – 2 years’ experience working in a retail environment in a managerial role. * Strong leadership and customer management abilities. * Customer service-oriented with in-depth knowledge of basic business management processes. * Excellent communication and interpersonal skills.