Employer: ANGOR Property Specialists PURPOSE OF THE POSITION The Debt Collector is responsible for the collection of outstanding monies owed by mandated BC/ HOA members and/ or tenants. SCOPE The Debt Collector reports to the DMS Director, and is responsible for tracing and collection of outstanding monies and interest, as mandated by BC/ HOA, escalating the debt collection to legal where funds are not forthcoming, and maintaining records as prescribed by internal policies and legislation. RESPONSIBITIES RECEIVE ARREARS SYSTEM NOTIFICATION Receiving system generated reminder via email should payment not reflect for the unit Accessing DMS system under Debt Collection- BC Arrears screen Arrears listed per BC/ HOA CONFIRM ARREARS AMOUNT HAS NOT BEEN PAID Confirming that the arrears amount has not been misallocated Confirming that the arrears amount does not reflect under suspense account SEND SMS REMINDER Send SMS reminder from system as required SEND ARREARS LETTER Receiving system generated reminder via email, should payment not be forthcoming after having sent the sms reminder Action Arrears Letter by sending the system generated letter, as per mandate SEND FINAL DEMAND LETTER Receiving system generated reminder via email, should payment not be forthcoming after having sent the Arrears Letter Action Final Demand Letter by sending the system generated letter, as per mandate QUERIES Taking telephonic and email queries with regards to arrears notifications Resolving queries with regards to arrears amounts and calculations PROOF OF PAYMENT Receiving proof of payment and allocating payment correctly, if applicable ESCALATE TO LEGAL Printing final statement and demand Preparing file for handover to Director in order to complete deed’s search on unit Handing file to Legal GENERAL Any duty reasonably assigned by management Complying with departmental policies, company SOP and relevant legislation, as amended from time to time