Employer: Motus Corporation FIELD: Position Overview The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations. FIELD: Specific Role Responsibilities Key Tasks: * Professionally meet and greet customers on arrival. * Answering calls * Scheduling bookings for customers bringing their vehicles in for service/ repair. * Contacting customers for campaigns and arranging bookings. * Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership. * Pre-print job cards for the next day’s bookings. * Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed. * Make booking for clients that parts have arrived so that they can be fitted. * Ensure that all other relevant processes are adhered to. * Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information. * Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people. * Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved. * General administration duties as may be requested by management. * Phone clients and close tickets. * Update planning boards for next day bookings.