Permanent
Administrator: Bookings - (Isuzu Zambezi)
Pretoria, Gauteng
unknown
About this role
Employer: Motus Corporation
FIELD: Position Overview
The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations.
FIELD: Specific Role Responsibilities
Key Tasks:
* Professionally meet and greet customers on arrival.
* Answering calls
* Scheduling bookings for customers bringing their vehicles in for service/ repair.
* Contacting customers for campaigns and arranging bookings.
* Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
* Pre-print job cards for the next day’s bookings.
* Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed.
* Make booking for clients that parts have arrived so that they can be fitted.
* Ensure that all other relevant processes are adhered to.
* Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
* Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people.
* Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved.
* General administration duties as may be requested by management.
* Phone clients and close tickets.
* Update planning boards for next day bookings.