Premium Ad Engineering - Engineering Management Somerset West FULL TIME Job Summary Key Responsibilities: * Technical Support: Provide first-line technical assistance to customers and internal teams, addressing issues related to intraoral scanners, digital workflows, and CoDiagnostiX software * Installation & Setup: Ensure seamless installation and configuration of hardware and software for new and existing customers * Training & Education: Deliver engaging training sessions for customers and internal teams on digital solutions, emphasizing their practical applications * Field Support: Occasionally travel to customer sites to provide hands-on support, troubleshooting, and training * Product Expertise: Stay up-to-date on Straumann Group’s product portfolio, including CoDiagnostiX, and ensure customers are fully informed of the latest innovations * Documentation: Maintain accurate records of technical support activities, training sessions, and customer interactions * Collaboration: Work closely with sales and marketing teams to support customer adoption and satisfaction Qualifications: Education: * A+ or N+ certification (or equivalent IT qualification). Experience: * 2–4 years of experience in IT support or a related technical role. * Basic knowledge of IT infrastructure, including hardware, software, and networking. * Experience with CAD/CAM systems, dental software, or CoDiagnostiX is an advantage Skills: * Strong troubleshooting and problem-solving abilities * Excellent communication and interpersonal skills, with the ability to simplify technical concepts for non-technical audiences * Organizational and time-management skills Other: * Fluency in English (additional languages are a plus) * Willingness to travel regionally for customer support and training * Proactive, adaptable, and eager to learn Helderberg Personnel Recruiter