Premium Ad Tourism/Hospitality - Other Tourism/Hospitality Stellenbosch FULL TIME Job Summary Key Responsibilities Include but Are Not Limited To * Deliver a warm, professional and personalised arrival and departure experience for all guests * Manage front office duties including guest check-ins and check-outs, handling enquiries and providing information on lodge services, restaurants and local activities * Host and engage with guests across accommodation, dining, leisure and conference areas to enhance the overall guest experience * Administer reservations across the various business units, ensuring accuracy and clear guest communication * Ensure accurate guest billing, account handling and payment processing in a discreet and professional manner * Assist with general office administration including filing, email correspondence and telephone duties * Maintain petty cash and float administration * Report maintenance, cleanliness or breakage issues to the relevant departments and follow up where necessary * Assist with room checks and liaise with housekeeping to ensure accommodation standards are maintained * Support food and beverage service when required, including setting up buffets, honesty bar, braais, platters, light meals and picnics * Assist with basic stock control and inventory monitoring * Support the Front Office team by acting as Duty support when required * Assist with basic social media content and guest-facing communication where appropriate * Upsell lodge services and merchandise in a natural, guest-focused manner Criteria * Previous experience in a front office, receptionist or guest-facing role within the hospitality industry * Strong communication skills in English (spoken and written) * A genuine passion for hospitality and guest service * Friendly, professional and well-presented with a natural hosting personality * Organised, reliable and able to manage multiple tasks in a fast-paced environment * Good attention to detail with the ability to follow procedures * A team player who is flexible and willing to assist across departments when needed * Able to remain calm and professional under pressure and go the extra mile for guests Helderberg Personnel Recruiter