Permanent
Administrator: Dealer Warranty
Johannesburg, Gauteng
unknown
About this role
Employer: Motus Corporation
Motus Toyota Strydom Park currently holds a vacancy for an Administrator: Dealer Warranty reporting to the Manager: Service.
The person in this position will be responsible for ensuring that warranty claims are processed timeously and accurately within Company Policy and Toyota Procedures.
* Obtain correct information on warranty claim regarding customer complaint and cause of defect
* Obtain all relevant documentation pertaining to claim
* Capture claims on E-Toyota system
* Ensure that claim tags are attached to parts and forwarded to Toyota SA in time
* Check suspense file daily
* Control claims status and report to Manager
* Control claims register and ensure that payment is received
* Assess vehicles eligibility for warranty work
* Check and confirm that all warranty parts have been tagged and stored by the Technicians correctly on a daily basis
* Assess and submit warranty claims in line with guidelines as set out by the distributor
* Attend all warranty training courses as held by the distributor
* Assist with any other reasonable duties if and when required
* Attend all warranty training courses as held by the distributor
* Read and be conversant will all aspects of the Toyota Warranty Policies and Procedures Manual
* Read and be conversant with Toyota Warranty Bulletins and Special Service Campaign information
* Actively follow-up on all service campaigns as instructed by the distributor
KNOWLEDGE, SKILLS AND QUALIFICATIONS:
* A minimum of Grade 12.
* Computer literacy is essential
* Clear Criminal Record
* Knowledge warranty procedures
* Attention to details
* Motor industry experience will an advantage
* Must have excellent verbal communication skill