Permanent
Customer Care Representative (Marketing)
Unknown, Unknown
unknown
Closing date not listed
About this role
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Sales/Marketing - Marketing
Western Cape
FULL TIME
Job Summary
Purpose of the Role:
To deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.
Key Responsibilities Include but Are Not Limited To
* Managing customer queries via phone, email, social media, and in-store support
Resolving complaints professionally and escalating when necessary
* Processing orders, returns, and exchanges accurately
* Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery
* Providing product information and assisting customers with recommendations
* Monitoring and responding to social media and online reviews
* Tracking customer interactions and maintaining accurate records
* Supporting promotions, launches, and customer campaigns
* Assisting with ecommerce queries and online order support
* Identifying opportunities to improve the overall customer experience
* General administrative duties and ad hoc support
Criteria
* Minimum 2 years’ experience in a customer service role
* Proficient in MS Office and digital communication platforms
* Experience in retail or ecommerce environment advantageous
* Strong communication and interpersonal skills
* Ability to remain calm and solution-focused under pressure
* High attention to detail and strong organisational skills
* Reliable, proactive, and customer-centric mindset
* Interest in cooking and baking advantageous
* Driver’s licence and own transport advantageous
* Proficient in English and Afrikaans (read, speak and write)
Helderberg Personnel
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