Premium Ad Sales/Marketing - Marketing Western Cape FULL TIME Job Summary Purpose of the Role: To deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.   Key Responsibilities Include but Are Not Limited To * Managing customer queries via phone, email, social media, and in-store support Resolving complaints professionally and escalating when necessary * Processing orders, returns, and exchanges accurately * Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery * Providing product information and assisting customers with recommendations * Monitoring and responding to social media and online reviews * Tracking customer interactions and maintaining accurate records * Supporting promotions, launches, and customer campaigns * Assisting with ecommerce queries and online order support * Identifying opportunities to improve the overall customer experience * General administrative duties and ad hoc support Criteria * Minimum 2 years’ experience in a customer service role * Proficient in MS Office and digital communication platforms * Experience in retail or ecommerce environment advantageous * Strong communication and interpersonal skills * Ability to remain calm and solution-focused under pressure * High attention to detail and strong organisational skills * Reliable, proactive, and customer-centric mindset * Interest in cooking and baking advantageous * Driver’s licence and own transport advantageous * Proficient in English and Afrikaans (read, speak and write) Helderberg Personnel Recruiter