Employer: Dis-Chem Pharmacies Limited Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Jakaranda store. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns Essential: * Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy) * At least 1-year experience in administration or public relations * Strong communication and customer interaction skills * Computer literate – MS Office * Willing and able to work retail hours Advantageous: * Administration / Customer Service / Public Relations qualification * Third additional language * SAP experience Job Description: * Ensure accurate data capturing and completion of documentation is done * Check card balances, card reports and/or statements for customers * Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items * Ensure Accurate Process of Transaction – TRMS – capturing and reporting * Manage stock control and shrinkage * Checkpoint reversals on statements * Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis * Ensure effective internal communication (within customer service/benefits programme) * Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily * Manage and report complaints and compliments through the customer service diary * Ensure effective external communication (customer feedback) * Respond to written or e-mail queries on various platforms * Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme * Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs * Accurate recruitment and capturing of customers * Coordinate and manage in-store events and promotions * Create a central point of contact for all general queries, compliments and complaints * Assist customers with any queries, and refer customers to the appropriate departments where applicable * Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points * Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department * Provide relevant benefit programme training to all departments, and ensure implementation of training * Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations Competencies: Essential: * Administration of customer relations * Strong command of the English and Afrikaans languages * Exceptional communication and active listening skills * Problem-solving skills * Sound analytical skills * Patience * Honest and trustworthy * Time management * Ability to lead by example Advantageous: * Relevant administration course * Knowledge of the POPI and Consumer Protection Act * Third additional language Special conditions of employment: * Willing and able to work retail hours * Valid driver’s license and own reliable transport for travel to meetings and training * South African citizen * Clear credit and criminal records Remuneration and benefits: * Market-related salary * Medical aid * Provident fund * Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.