Permanent
Customer Consultant - Jakaranda
Pretoria, Gauteng
unknown
About this role
Employer: Dis-Chem Pharmacies Limited
Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Jakaranda store. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns
Essential:
* Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
* At least 1-year experience in administration or public relations
* Strong communication and customer interaction skills
* Computer literate – MS Office
* Willing and able to work retail hours
Advantageous:
* Administration / Customer Service / Public Relations qualification
* Third additional language
* SAP experience
Job Description:
* Ensure accurate data capturing and completion of documentation is done
* Check card balances, card reports and/or statements for customers
* Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
* Ensure Accurate Process of Transaction – TRMS – capturing and reporting
* Manage stock control and shrinkage
* Checkpoint reversals on statements
* Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
* Ensure effective internal communication (within customer service/benefits programme)
* Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
* Manage and report complaints and compliments through the customer service diary
* Ensure effective external communication (customer feedback)
* Respond to written or e-mail queries on various platforms
* Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
* Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
* Accurate recruitment and capturing of customers
* Coordinate and manage in-store events and promotions
* Create a central point of contact for all general queries, compliments and complaints
* Assist customers with any queries, and refer customers to the appropriate departments where applicable
* Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
* Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
* Provide relevant benefit programme training to all departments, and ensure implementation of training
* Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations
Competencies:
Essential:
* Administration of customer relations
* Strong command of the English and Afrikaans languages
* Exceptional communication and active listening skills
* Problem-solving skills
* Sound analytical skills
* Patience
* Honest and trustworthy
* Time management
* Ability to lead by example
Advantageous:
* Relevant administration course
* Knowledge of the POPI and Consumer Protection Act
* Third additional language
Special conditions of employment:
* Willing and able to work retail hours
* Valid driver’s license and own reliable transport for travel to meetings and training
* South African citizen
* Clear credit and criminal records
Remuneration and benefits:
* Market-related salary
* Medical aid
* Provident fund
* Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.