Employer: Lesaka Technologies 🚀 We’re Hiring: Senior Business Analyst 📍 Location: Gauteng 📂 Business Unit: Merchant Division 🏢 Department: CRM 👤 Reports to: Head of CRM 💼 Employment Type: Permanent ⭐ Role Purpose The Senior Business Analyst is responsible for leading complex business analysis, driving operational optimisation, and ensuring alignment between CRM initiatives and broader Merchant Division strategy. This role owns: • Complex requirements elicitation and validation • Deep‑dive process analysis and optimisation • Strategic business alignment across CRM and Merchant Division • Documentation, modelling, reporting, and analytical governance • Mentorship of junior analysts and implementation oversight This is a senior analytical leadership role focused on transforming business operations, improving efficiency, and enabling data‑driven decision‑making across the CRM function. 🔍 Key Responsibilities 📈 Requirements & Process Analysis • Elicit, analyse, and validate requirements for large‑scale business projects • Conduct end‑to‑end process reviews, identify inefficiencies and risks, and recommend improvements • Support data‑driven decision‑making through structured analysis and insight 🧩 Strategic Alignment & Collaboration • Partner with executives, managers, and cross‑functional teams to align CRM initiatives to business needs • Ensure requirements and solutions directly support merchant growth strategies • Facilitate workshops, requirement sessions, and strategic planning activities 📑 Documentation & Reporting • Create detailed documentation, business cases, process maps, and analytical reports • Build models and artefacts to support implementation planning • Maintain analytical standards, governance, and traceability 👥 Leadership & Mentorship • Mentor junior business analysts • Support execution, implementation, and change management for approved recommendations • Promote analytical excellence across the CRM department 🎓 Experience & Qualifications Minimum Requirements • Bachelor’s degree in Business, IT, or related field • 5+ years of Business Analysis experience • Advanced skills in tools such as SQL, BPMN, or equivalent • Strong analytical, problem‑solving, and documentation capability Preferred • Certifications such as CBAP • Experience leading analysis on large‑scale CRM, fintech, or payments systems 🌟 Our Values At Lesaka Merchant, we are guided by four core values: ✔ Entrepreneurial Spirit – We innovate boldly and act with ownership ✔ Integrity – We operate with honesty, trust, and transparency ✔ Collective Wisdom – We collaborate and leverage shared expertise ✔ Bias to Action – We deliver with urgency, discipline, and focus 📌 Preference will be made to support EE / AA measures. 🔥 Ready to Transform Business Operations at Lesaka? If you are passionate about advanced analysis, operational optimisation, and driving high‑impact CRM transformation — we’d love to meet you. 📩 📣 #Hiring #BusinessAnalyst #SeniorBusinessAnalyst #CRM #ProcessOptimisation #FintechJobs #Lesaka #MerchantDivision #DataAnalysis #BusinessTransformation