Employer: Helderberg Personnel cc A well-established agri-business based in Somerset West is looking for a hands-on IT Support Technician (1st Line) to be the first point of contact for end-user IT support. You’ll play a key role in ensuring smooth day-to-day IT operations across office and site environments, with regular travel to farms and other sites. Key Responsibilities * Serve as the first point of contact for end-user IT support (phone, instant messaging, and in person). * Log and process incoming IT service requests and document tasks and progress. * Provide support for hardware and software, including installation, maintenance, troubleshooting, and user assistance. * Support and maintain: + Desktops & laptops + Windows operating systems + Microsoft Office 365 + OneDrive/SharePoint & Microsoft Teams + Active Directory environments + Printers, peripherals, cables, monitors/TVs/projectors + Networking equipment (switches, access points, routers, firewalls, cabling) + VoIP systems (SIP phones, DECT phones, softphones) + Mobile devices (Android & Apple) * Orient and onboard new users and assist with user migrations. * Escalate/delegate tasks to the IT Lead or third parties when required; route line-of-business software issues to the correct internal support. * Maintain IT asset inventory and manage stock of sundry equipment (peripherals, printer toners). * Assist with physically moving/installing equipment when needed. * Support the IT Lead with ad-hoc tasks when required. * Engage with vendors/suppliers when mandated by the IT Lead. Role Goals * Ensure a smooth and reliable day-to-day IT experience for users. * Proactively identify recurring IT issues and improve user support outcomes. * Build and maintain institutional knowledge of systems and operating environment. * Maintain and continuously develop relevant technical skills. Required Technical Skills * Computer hardware support (desktops and laptops). * Microsoft Windows fundamentals. * Microsoft Office 365. * Microsoft cloud tools: OneDrive / SharePoint / Teams. * Microsoft Active Directory environments. * Networking installation (cabling, patch panels, access points, etc.). * Networking fundamentals: LAN/WAN/VPN/Wi-Fi (including point-to-point links). * Mobile device support: Android & Apple. Requirements & Soft Skills * Strong people skills: daily interaction with end-users and vendors. * Valid driver’s licence and willingness to travel regularly to vendors, farms, and other sites. * Must be present at remote site at least once a week (unless directed otherwise by the IT Lead). * Occasional overtime (only with prior approval). * Detail-oriented, reliable, and able to work independently with minimal oversight. * Comfortable with practical, hands-on work and able to perform under pressure in a dynamic environment.