Employer: Merchants SA Pty Ltd About the Role Join our dynamic team delivering world-class customer service for a leading international bank. As the first point of contact for US-based customers, you will handle inbound calls, respond to account and loan inquiries, manage service requests, resolve complaints, and build strong customer relationships. Your role will require listening, problem-solving, and navigating multiple systems to deliver solutions quickly, accurately, and with empathy. Key Responsibilities * Engage in professional conversations to understand customer needs. * Ask relevant questions to identify the root cause of issues. * Use banking tools and systems to process requests and provide accurate information. * Handle service-related concerns, complaints, and account queries. * Upsell and cross-sell relevant products where appropriate. * Maintain confidentiality and accuracy in all customer interactions. Minimum Requirements