Employer: Lesaka Technologies E-Commerce Specialist We are seeking a commercially astute E-Commerce Specialist to take ownership of an allocated E-commerce merchant portfolio and drive measurable revenue performance. The Opportunity This is not traditional account management. This role carries full commercial accountability for a defined revenue base. As E-Commerce Specialist, you will: - Grow revenue through structured cross-sell and upsell initiatives - Increase product penetration across the merchant base - Reduce churn through proactive, data-led engagement - Strengthen long-term merchant relationships You will act as a trusted advisor, ensuring merchants extract full value from Lesaka’s ecosystem while protecting and expanding recurring revenue. Key Responsibilities Revenue Growth & Expansion - Analyse merchant performance and product usage to identify revenue opportunities - Execute targeted outbound campaigns (calls, WhatsApp, email) - Position bundled and tiered solutions using consultative selling techniques - Build and manage a disciplined opportunity pipeline in CRM - Deliver consistent net base revenue growth Retention & Churn Management - Monitor transaction trends to identify early churn risk - Implement structured retention and reactivation strategies - Partner with Support and Operations to resolve performance-impacting issues - Protect recurring revenue through proactive intervention Relationship Ownership - Serve as the primary commercial contact for assigned merchants - Conduct structured lifecycle engagements (activation, growth, renewal) - Facilitate product education and value-optimisation discussions - Provide market and customer insights to internal stakeholders Governance & Insights - Maintain accurate CRM records and reporting discipline - Deliver performance insights on revenue trends and risk indicators - Contribute intelligence on competitor activity and market shifts What Success Looks Like - Sustainable net base revenue growth - Reduced churn rates - Increased multi-product adoption - High merchant satisfaction What You Bring - 3–5 years’ experience in Account Management, Customer Success, or Relationship Management - Proven success in revenue growth, retention, and cross-selling - Experience within fintech, financial services, E-commerce, or merchant acquiring preferred - Strong analytical capability and CRM proficiency (Dynamics or Salesforce advantageous) - Commercial acumen with a consultative sales approach - Matric required; tertiary qualification advantageous - Willingness to travel occasionally for merchant engagement Why Join Lesaka? At Lesaka Technologies, we value ownership, integrity, collaboration, and decisive execution. We operate with an entrepreneurial mindset and a clear focus on measurable commercial impact. If you are driven by revenue accountability, data-led decision-making, and building high-value merchant relationships this is your opportunity to make a tangible impact.