Employer: Lesaka Technologies E-Commerce Specialist We are seeking a commercially astute E-Commerce Specialist to take ownership of an allocated E-commerce merchant portfolio and drive measurable revenue performance. The Opportunity This is not traditional account management. This role carries full commercial accountability for a defined revenue base. As E-Commerce Specialist, you will: + Grow revenue through structured cross-sell and upsell initiatives + Increase product penetration across the merchant base + Reduce churn through proactive, data-led engagement + Strengthen long-term merchant relationships You will act as a trusted advisor, ensuring merchants extract full value from Lesaka’s ecosystem while protecting and expanding recurring revenue. Key Responsibilities Revenue Growth & Expansion + Analyse merchant performance and product usage to identify revenue opportunities + Execute targeted outbound campaigns (calls, WhatsApp, email) + Position bundled and tiered solutions using consultative selling techniques + Build and manage a disciplined opportunity pipeline in CRM + Deliver consistent net base revenue growth Retention & Churn Management + Monitor transaction trends to identify early churn risk + Implement structured retention and reactivation strategies + Partner with Support and Operations to resolve performance-impacting issues + Protect recurring revenue through proactive intervention Relationship Ownership + Serve as the primary commercial contact for assigned merchants + Conduct structured lifecycle engagements (activation, growth, renewal) + Facilitate product education and value-optimisation discussions + Provide market and customer insights to internal stakeholders Governance & Insights + Maintain accurate CRM records and reporting discipline + Deliver performance insights on revenue trends and risk indicators + Contribute intelligence on competitor activity and market shifts What Success Looks Like + Sustainable net base revenue growth + Reduced churn rates + Increased multi-product adoption + High merchant satisfaction What You Bring + 3–5 years’ experience in Account Management, Customer Success, or Relationship Management + Proven success in revenue growth, retention, and cross-selling + Experience within fintech, financial services, E-commerce, or merchant acquiring preferred + Strong analytical capability and CRM proficiency (Dynamics or Salesforce advantageous) + Commercial acumen with a consultative sales approach + Matric required; tertiary qualification advantageous + Willingness to travel occasionally for merchant engagement Why Join Lesaka? At Lesaka Technologies, we value ownership, integrity, collaboration, and decisive execution. We operate with an entrepreneurial mindset and a clear focus on measurable commercial impact. If you are driven by revenue accountability, data-led decision-making, and building high-value merchant relationships this is your opportunity to make a tangible impact.