Employer: Procera Group International Debt Collections Agent Purpose of the Job: We are looking for agents to join our team to call Businesses & Customers on behalf of clients based in USA. The agent will be responsible for performing mostly outbound activities (together with inbound) contacting Businesses / Customers to inform them of their past due invoices and arrange a payment plan with them.  First party Collections, and Customer Service Rep’s will be calling on behalf of the creditor as opposed to the collection’s agency. Minimum Qualifications and Experience: * Matric/Grade 12 / NQF4 or Higher * Preferably 6-12 months USA or Canadian call centre experience. * For 1st party collections, it will be an added advantage if they have USA / customer care experience. Competencies Required: * Good negotiation skills (for payment arrangements) * Excellent interpersonal & communication skills * Passionate Driven and compassionate * Hard Working, Enthusiastic, Self-Motivated, and Tenacious * Good listener * Empathetic with friendly & professional telephone etiquette * A positive, professional, and flexible attitude to work * Results and target driven with a desire to succeed. * Team player * Ability to multi-task (talk and type at the same time) * Attention to detail. * Quick learner * Ability to work on multiple campaigns Agent Profile: * Age preference 18 years and older with a valid SA ID * USA call centre experience 6-12 months * Neutral accent when communicating * Strong literacy and verbal communication in English * Goal driven, enthusiastic and competitive. * Good reference checks from previous employers Working Hours: * Monday to Friday: 14h00 pm to 02h00 am * 9 Hour shift within the times listed above (Rotational)  \*\*Please note the client may change these working hours at any time and in addition, the shift times change when the USA times change twice per annum\*\*