Employer: Michelle Cloete Consulting Pty Ltd This role is overseeing utilities billing accuracy, consumption monitoring, recoveries, municipal query resolution, and leakage investigations across a multi-site property portfolio. Key Responsibilities Utilities Reconciliations & Deep Dive Analysis •Perform detailed monthly reconciliations between: o  Council bills o  Meter readings o  TPS recoveries o  Tenant billings Identify and investigate over-recoveries and under-recoveries. *•  Analyse charges by type:* * kWh * kVA / demand charges * Service fees * Network charges * Surcharges Conduct site-level deep dives into major variances. * Prepare reconciliation working papers and variance summaries. * Highlight systemic issues affecting recovery performance. * Support corrective action planning to improve recovery ratios. Leakage Monitoring & Reporting * Compile and update monthly leakage reports after billing runs. * Identify Top 10 high-risk sites requiring intervention. * Monitor trends in consumption vs billing vs recoveries. * Track historical performance to identify recurring problem areas. * Escalate significant anomalies to the Utilities Manager. Municipal Queries & Council Liaison * Log and track all municipal billing queries per region. * Assist in investigating incorrect billing, tariff misapplications, and meter discrepancies. * Liaise with council representatives and council runners. * Support follow-ups on outstanding queries until resolution. * Verify and reconcile municipal credits once processed. * Maintain clear documentation of all queries and resolutions. Metering Oversight & Verification * Review metering data for inconsistencies or irregularities. * Identify properties requiring check meters. * Reconcile council readings against billed consumption. * Flag faulty meters or abnormal readings. * Assist with verification of utilities billing disputes. * Maintain a master metering issue log. Vacancy & Consumption Monitoring * Identify vacant units with active consumption. * Analyse vacancy-related recovery leakage. * Cross-check vacancy status across systems. * Flag potential recovery risks caused by incorrect vacancy classification. Data Management & Spreadsheet Reporting * Maintain structured reconciliation spreadsheets. * Build and update Excel models for recovery tracking. * Prepare supporting schedules for management reporting. * Assist in automating recurring reconciliation processes where possible. * Ensure data integrity across all utilities trackers.