Employer: Motus Corporation Motus Isuzu Zambezicurrently holds a vacancy for an Administrator: Bookings Reporting to the Manager: Service, the candidate in this position will be required to effectively load the Service Department and take care of all available productive hours and distribute them to Service Technicians - Ensure telephone is answered as per telephone standards - Use current Standard Operating Procedures (SOP) strictly for appointment taking processes - Ensure appointments are spread out for every ten to fifteen minutes to ensure effective customer satisfaction - Update time bucket on a consistent basis with flat-rate to ensure all available productive time is used - Monitor appointment rates on a daily and monthly basis, including carry-overs, repeat repairs, walk-ins, etc. - Monitor no show rate, and keep record of reasons of no-shows - Pre-print all repair orders for the following day - Appointment Taking - Delivery and control of Government and Subsidy vehicles - Allocate time available for appointments, carry-overs and walk-ins - Timeous reminders to customers for service daily - Pre-printing of job cards daily - Efficient checking of all job cards to ensure all paperwork as per SOP’s are attached - Booking and control of Special Campaign Recalls - Recording of all job cards on and off site for easy access and record keeping - Perform any other reasonable duties, which may be required KNOWLEDGE, SKILLS AND QUALIFICATIONS: - A minimum of Grade 12 - Computer literacy is essential - Clear Credit and Criminal Record - People Handling Skills - Time-Management - Must have excellent verbal communication skill - Empathy and honesty