IT/Computer - Other IT/Computer South Africa FULL TIME Job Summary Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits) AA candidates (Male and Female) The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement Key Responsibilities: • Responding to calls logged by clients • Providing remote/telephonic support • Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time • Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time • Understanding each client's Service Level Agreement contract and adhering to the required service • Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed • Advanced fault-finding • Comprehensive knowledge of wiring, cable termination and best practice standards • Video Conferencing and Audio Visual Equipment Configuration • Preparing properly before attending to a site • Liaising with suppliers and senior staff to resolve issues • Doing installations when no Field Service work is required • Being available to work overtime when required • Being available to travel for work when required • Being on stand-by when required • Completing training when not attending to a client Qualifications Required: • Senior Certificate Essential; • A minimum of 2-4 year's audio visual experience; • Strong knowledge of Audio Visual systems; • AMX, Crestron and Clear One qualifications a strong advantage; • Must have valid Driver's license. Competencies: • Good communication skills; • Proof of technical skills; • Able to handle immense pressure; • Good time management essential; • Good planning skills; • Strong attention to detail is essential; • Good in negotiating and persuading; • Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics; • Deadline driven; • Accurate and attention to detail; • Able to multi-task; • Organized; • Honest and reliable; • Analytical; • Punctual; • Solutions Driven. AtripleA recruitment & temps Recruiter