Insurance and Investments - Other Insurance South Africa FULL TIME Job Summary Our client in the Insurance industry is seeking Administrator: Quality Assurance to join their team in Pretoria East. Should you meet the above requirements, please email your CV to - Copy of ID, qualifications and latest payslip Responsibilities: 1. Provide quality administration service in respect of Quality Assurance * Contribute to the implementation of a quality assurance process within the call centre * Assess calls and achieve set assessment target * Manage the AVS (Account Verification System) process (all batches / admin / reporting) * Provide feedback for coaching of call centre staff based on quality issues identified * Identify risks, contribute to action plans and monitor the progress of these * Provide feedback for coaching of call centre staff based on quality issues identified * Identify risks, contribute to action plans and monitor the progress of these * Provide input to process and system enhancements, especially in support of product, process or quality issues * Ensure that quality assurance is aligned with service / sales standards within the operational environment * Contribute to monthly / weekly quality reporting * Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience * Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management * Adhere to agreed process in order to deliver targeted operational results * Comply with corporate governance policies, procedures and standards * Performing investigations and ad-hoc projects 2. Fit and Proper Requirements • Adhere and comply to FSB board notice in terms of FAIS Requirements: 1. Matric 2. Registration as an Employee Representative (FSB) 3. Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry) 4. Regulatory Examination Level 1: Representatives (RE5) 5. 1 to 2 Years' in Quality Assurance in the Insurance Industry 6. Excel reporting Competencies / Knowledge * Legislation * Life Insurance Industry Skills * Communication * Computer * Telephone Etiquette * Sales Driven * Ability to deal with various people Salary: R15 000-00 ctc per month AtripleA recruitment & temps Recruiter