IT/Computer - Other IT/Computer Free State FULL TIME R9 720,00 - R14 580,00 (PER MONTH) Job Summary Our client in the Insurance industry is looking for a Temp Client Services Administrator. Key responsibilities 1. Render client services • Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries • Update client personal details and AIMS notes • Provide correct and accurate advice to clients on products and services (TCF) • Inform clients and update changes to their policy (TCF) • Liaise with relevant departments to gather information to resolve clients' queries • Maintain required business retention rate • Handle all complaints and enquiries • Escalate complaints to Office Manager and Complaints Handling Officer • Follow complaints procedure • Handle all incoming calls and walk-in clients 2. Administrate loan requests • Collate all documents required for loan application e.g. positive identification of client • Verify and ensure clients forms are completed correctly. • Validate and pre-assess whether the client qualifies for a loan • Make preliminary decision on the loan application and inform clients thereof • Submit all required forms to Head Office for processing • Update and make notes on system • Follow up with Head office and update clients on application progress, outcome or until finalized • Advise client on repayment terms of loan (TCF) 3. Administrate Claims • Verify claims documents as per standard procedure • Assist clients with the completion of claim forms • Submit all claims received to Head office • Submit any outstanding documentation as per Head Office request • Keep claims register up to date 4. Advise clients on cancelations • Advise the client of the process and disadvantages of cancelation • Retain the policy by proposing different options (loan, partial surrender paid up) • Inform relevant Sales Manager of the intended cancelation for retention • As per client's request follow the standard cancelation procedure 5. Administrate demutualization process • Capture client information • Inform clients of status of their shares • Update client's information on Aims systems • Register and forward to Head office 6. Office Administration • Manage mail and fax • Prepare statistical reports • Assist with data capturing when required • Encourage clients to complete the survey 7. Fit and Proper Requirements • Adhere and comply to FSB board notice in terms of FAIS 8. Documentation and filing procedures • Keep record systems up to date • File and keep documentation for a period as required by the legislation Requirements • Recognized Qualification as per the FSB • RE 5 • Registration as an Employee Representative (FSB) • 2 Years' Experience in the Insurance Industry • 1 Year Client Services • 1 Years' experience in: Category A, B, C and retail benefits (Advantage) • Matric Send your CV and latest pay slip to ATripleA Recruitment and Temps www.aaaa.co.za AtripleA recruitment & temps Recruiter